Service Pledge

• I care about you and your feelings.
• I am here to make your home hunting a smooth and pleasant experience.
• Hold your best interests in the highest regard.
• My highest reward is you find your dream house through my help.

I Listen

• I listen to you, your concerns, understanding and your choice.
• Respect you and be honest and forthright.
• Consult with you to determine your particular real estate wants and needs.
• Respond quickly to your requests and inquiries.

I Work

• I work diligently for you and deliver timely.
• Explain the process and guide you to make most informed decisions.
• I work to earn your trust and improve my service continuously.
• Value and respect your time, being as efficient and effective as possible.

Tom - Help Make Dream Come True.

1. YOU email me your name, phone number and your search criteria. Search criteria can include area, price range, school district, year built, square feet and number of bedrooms and bathrooms.
2. I setup an automatic emailing process based on your criteria, with my membership of Richmond Association of Realtors and CVMLS. Whenever new houses coming to the market within your criteria, it will be included in the weblink in your email.
3. YOU review these properties. If you find some interesting, email me the MLS#. I schedule the appoinment to show you these houses. We repeat this step until we find one house you want to make an offer.
4. YOU are encouraged to visit open houses yourself. Most time it is between 1-4pm Sunday. My clients: please don't discuss your personal information with others. Remember to hand in my business card to the real estate agent who is opening the house.
   
5. YOU make an offer with my assistance. Making an offer is writing a formal Purchase Agreement. During this step, a Comparative Market Analysis (CMA) will be done; A security deposit is required. Pre-approval letter is required.
6. WE negotiate with Seller through Seller's agent until a final agreement can be reached. There may be several rounds of offers and counter-offers.

Home. Sweet Home.

Now we have a signed contract. We start our closing process. I can assist in all steps by providing some useful information.

1. Hire a licensed Home Inspector to inspect the house. After we get the inspection Report, I will draft an inspection addendum. There will be a negotiation period with Seller for repairs and replaces.
2. Apply for your mortgage within 7 or 12 days after signed contract. Find at least three mortgage brokers. Ask them to provide Good Faith Estimate. Compare their rates and loan costs.
3. Find a closing agent. Call them. Ask for a quote of closing costs, especially title insurance.
4. Find a home owner insurance company. Try your car insurance company first.
5. Schedule utilities switch two weeks before closing.
6. Go to closing agent office on closing date & time with your photo ID and cashier check.